DOA Policy

So, we have had a DOA policy that has always been very generous. But lets just KISS, I mean “Keep it Simple Stupid”.

- If you have an item that unfortunatly arrives at your door in it’s bag dead, its covered.

- If you put a coral in your tank and within 1hr it is dead, it’s covered.

- If your shipment is delayed by UPS and your corals arrive dead, they’re covered!

DOA coverage means you will receive store credit for the item you purchased to use either for a like replacement item or on a totally different item! We do NOT cover the cost of shipping if you have a DOA item. DOA credit may be used only once.

All DOA corals must be photographed within 2hrs of delivery, whether they’re in the bag or tank.